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Patient Care Spotlight - Jean L.

Patient Care Spotlight: Jean L., Authorization Specialist

 
Jean is one of those Orthopedic Specialists team members patients don’t see, yet she touches many aspects of patient care behind the scenes – and has for more than three decades.
 
As our insurance authorization specialist, Jean works with hospitals, referring physicians, insurance companies and patients. She has been with the practice since 1987, two years after it was started by Dr. John Sullivan, now retired. “In the beginning, I did a little of everything from checking out patients to handling payments to typing out insurance forms,” Jean says.
 
Technology has streamlined much of her work since she started in 1987, but one thing has not changed: “This is a truly great place to work. It’s always been one big, happy family.”
 
For Jean, a married mother of two, Orthopedic Specialists truly is a family affair as her daughter, Kristen, has worked in the business office for 16 years. And Jean is one of a dozen employees who have been with our practice for more than 20 years. “There’s an incredible sense of loyalty,” she says, “because our doctors truly care about the staff and patients.”
Author
Marie Eide Marie Eide is the social media and content strategist at Orthopedic Specialists. She has been writing in the healthcare space for 15 years. All content is reviewed by our physicians.

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